Returns & Exchanges
At noo.ma, we want you to be fully satisfied with your new designer furniture; if it's not a perfect fit, you can return any product within 100 days of delivery. We ensure a transparent process so you can shop with complete peace of mind.
Initiate Your Return
Contact our customer support team or use our online portal to submit a return request with your order number and reason for the return.
Pack the Items
Securely pack the furniture in its original packaging to ensure it remains protected during transit; items must be in unused, original condition.
Hand Over to Carrier
We will schedule a convenient pickup with our specialized logistics partners or provide you with a prepaid shipping label to drop off the parcel.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing